Password Security

As you may be aware, some significant changes in the way of password security have recently been implemented in Learn-Wise. We think password security is incredibly important to everyone who accesses the system. Consequently we have taken additional steps to ensure passwords remain secure. Here is a recap of the changes to password security implemented to date:

1. Admins do not input a password when creating new Users.

  1. When adding an individual new User, there is no password field.

  2. When importing Users in bulk, the new template does not have a column for the password.

This is because…

2. Users now receive two automatic emails from Learn-Wise when their account is created: one with their username, and one with a temporary password generated by the system.

  1. Users are prompted to change that temporary password the first time they log in.

  2. Admins can customize these email templates in Communications > Email Templates.

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You can still help users out if they forget their password, but the process is a little bit different. Now, you will reset the password for your users rather than creating a temporary password for them yourself. This new system-generated password is emailed directly to the user.

3. Admins can reset a password for their Users.

  1. Go to Accounts > Users

  2. Click the edit icon

  3. Click Reset Password

  4. Click Save

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*View the FAQ on our Support Forum here.

Or…

4. Users can always reset their own passwords by selecting Reset Password from the login screen.

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If you have any questions about the Password Controls that are in your Learn-Wise site, contact your Account Representative for more information.

Visit www.Learn-Wise.com for more information

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